Policy
Refund and cancellation policy
The batch-specific refund terms will be disclosed before payment and recorded with enrollment.
Before payment
Ask for the written fee, installment, cancellation, transfer and refund terms applicable to your specific batch. Do not rely on an informal promise.
Cohort changes
If Brand Docks postpones or cancels a cohort, affected learners will be offered the remedies stated in their enrollment terms, which may include transfer or refund depending on the situation.
How to request
Send the learner name, program, payment reference and reason to branddocks@gmail.com. Requests are assessed against the accepted batch-specific terms and applicable law.